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Knowledge Base:

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VISIBILITY OF KNOWLEDGE BASE ARTICLES IS BASED UPON LOGIN STATUS AND SECURITY CLEARANCE

This TICKET SYSTEM (Contact Us) and KNOWLEDGE BASE is a shared resource for all Government Industrial Supply Partners. Please verify that you return to the Store System that you purchased from for your order history. If you purchased from Government Industrial Supply you will find your Account History on this site. If you purchased from an Affiliate Site there is a link in the order confirmation email for that sites Account History. This Ticket System requires that you register on this site also for utilizing the customer service function here.

1000 Administration
• 1000-050 Administration SOP Policies
• 1000-075 Administration Department Organizanition
• 1000-100 Clerical Processing Address Account Data Corrections
• 1000-300 Ticket Classifications
• 1000-800 Customer Issues
• 1000-900 Web Dev

2000 Accounting
• 2000-050 Accounting SOP Policies
• 2000-100 Orders Invoices Fax PO's
• 2000-150 Accounts Receivable Terms
• 2000-200 Credit Cards PayPal Wire Transfers
• 2000-300 Freight Reconcile
• 2000-400 Refunds
• 2000-500 Payments Inbound Price Changes
• 2000-550 Accounts Payable
• 2000-600 Suspicious Transaction Fraud
• 2000-700 Credit Memos
• 2000-800 Cost Plus Discount Levels
• 2000-900 Credit Card Processes
• 2000-950 Accounting Miscellaneous
• 2200 Finance Credit Open Accounts

2100 WAWF Wide Area Workflow
• 2100-100 WAWF Wide Area Workflow Sample Documents

2500 CHARGEBACK Resolution

3000 Bidding Quotations
• 3000-050 Bid SOP Policies
• 3000-100 RFQ RFP Solicitation
• 3000-300 Bid Closeout
• 3000-500 Bid Subcontractors RFI RFP RFQ AWARD

4000 Marketing New Products
• 4000-050 Marketing SOP Policies
• 4000-100 Industrial Supplies
• 4000-200 Containers & Engines
• 4000-300 Generators & Pumps
• 4000-400 Rental Equipment
• 4000-500 Waste Management and Blue Rooms
• 4000-600 Food Products
• 4000-700 Logistics
• 4000-800 Specifications
• 4000-900 Promo Miscellaneous

4500 Purchasing Procurement
• 4500-200 Documents
• 4500-300 Heavy Equipment
• 4500-500 Suppliers

5000 Fulfillment of Orders
• 5000-050 Fulfillment SOP Policies
• 5100 Discontinued Minimum Orders Obsolete
• 5200 Change Orders
• 5200-400 Cancel Order, Backorder, Lead Time, Partial Shipments
• 5500 Receiving RMAs
• 5600 Supplier Confirmations
• 5700 Partial Shipments
• 5800 Warranty Repairs Specs
> 5800-200 Warranty Hot Swap
• 5900 Special Orders

6000 Sales
• 6000-050 Sales SOP Policies

6500 Service
• 6500-050 Service SOP Policies
• 6500-100 Building Trades Services
• 6500-200 Rental Equipment
• 6500-300 Heavy Equipment
• 6500-750 Subcontractors
• 6500-760 Subcontractors License Requirements
• 6500-900 Mechanical Design & Engineering

7000 Shipping
• 7000-010 Published Rates and Codes
• 7000-025 Authorizations & Documentation
• 7000-050 Shipping SOP Policies
• 7000-075 Customs Duties Taxation Import Export Regulations
• 7000-100 Address
• 7000-200 Tracking
• 7000-300 Charges
• 7000-400 Damage
• 7000-500 International APO
• 7000-550 FOOD SHIPPING REQUIREMENTS
• 7000-600 Third Party
• 7000-700 Logistics
• 7000-800 HAZMAT
• 7000-900 Shipping Miscellaneous

8000 Legal
• 8000-010 Legal Agreements
• 8000-050 Legal SOP Policies
• 8000-100 Heavy Equipment Sale
• 8000-200 Shipping Logistics Contracts
• 8000-300 COMPUTER Equipment Sale
• 8000-500 Terms
• 8000-800 Miscellaneous Contracts
• 8500 Subcontract
> 8500-050 Subcontract SOP Policies

9000 Human Resources
• 9000-050 Human Resources SOP Policies
• 9000-100 Training
• 9000-900 Call Center
> 9000-900-050 Commission Schedules
> 9000-900-100 System Design Functionality
> 9000-900-200 Customer FAQ ANSWERS
> 9000-900-900 How Do I ?

9500 STORE How to Use

9800 FAQ's Frequently Asked Questions

9999 INDEX

VISIBILITY OF KNOWLEDGE BASE ARTICLES IS BASED UPON LOGIN STATUS AND SECURITY CLEARANCE

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NEWEST/RECENTLY UPDATED ARTICLES:

3/5/2013	Marketing 4000-701 RBGL First Contact
2/18/2013	Administration 1000-951 Web Dev Forms Request Quote Heavy Equipment
1/29/2013	Accounting 2200-111 FirstData PayCargo Advance Receivables provides for Open Account Terms to GIS Partners and Customers
1/29/2013	Accounting 2200-110 PayCargo Benefits Features
1/29/2013	Accounting 2200-109 PayCargo Payment System

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